To use the new VPN product, please visit:

http://vpn.usf.edu

Troubleshooting Information

Supported Operating Systems and Browsers

Java or ActiveX is required for the installer to work correctly. After logging in for the first time please be patient as the components load.

• Windows 2000, XP, Vista and 7, 32- and 64-bit: Internet Explorer and Firefox.
• Macintosh OS X Leopard (PPC and Intel) and Snow Leopard: Safari. Latest patches are required for correct operation.
• Linux (32-bit only): Firefox.

Note that after the Network Connect component has launched, you can use any browser; the above restrictions only apply to launching the Network Connect client itself.
Login

Use your NetID, NOT your email address. To activate or reset your NetID, click here.

1. Point your web browser to http://vpn.usf.edu.
2. You will see prompts to install various components and/or run Java applets. Please select OK or allow on those prompts.
3. On the page that appears, select "Start" next to Network Connect This will install, if necessary, and launch the actual VPN client called Network Connect. (View a screen shot).
4. You may get more prompts for installs — this should only occur the first time, or when the software gets upgraded. Please agree to the prompts.
5. Image of NC icon in System TrayYou may either see a client window open (Mac OS X), or you may get returned back to the entry page in your web browser (Windows). Windows users should see a small lock icon (as pictured) in their system tray indicating a successful connection. Under Windows 7 you may have to expand your system tray to see it.
6. You can now close your browser window / tab without terminating the connection. Selecting "Sign Out" either from the web page or the Network Connect client will terminate the connection.

Information Technology Help Desk

If you run into any other issues, please contact the Information Technology Help Desk for assistance.