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Services

 

Features

 

 

Services

Americans with Disabilities Act (ADA)

Services include auxiliary aids such as amplified and hearing aid compatible handsets; installing telephone lines to accommodate TDD/TTY devices; and repositioning telephones to provide better access to facilities by physically impaired persons.

SERVICE CHARGE: Varies depending on the type of work required.

SERVICE COORDINATOR: Consultation is available by calling your Voice and Data Communication Specialists or the Help Desk at (813) 974-1222.

SERVICE LEVEL: Information and assistance is available 7:30 a.m. to 5:30 p.m. Monday through Friday except holidays through the Help Desk at (813) 974-1222.

Florida Telecommunications Relay:
Residents of the State with a disability can also contact the Florida Telecommunications Relay, a non-profit corporation, which is responsible for the distribution of free special equipment on loan including TDD/TTY devices, amplified telephones, and telephone ring signaling devices at no charge to eligible Florida residents. For information, call (800) 222-3448.

The Florida Relay Service, staffed 24-hours-a-day by trained assistants, relay conversations between sensory impaired individuals and people who use standard telephones. They provide services under state contract through Sprint Telecommunications Corporation to every long distance company that a customer uses to make non-relay long distance calls. To call Florida Relay dial 7-1-1, or use the appropriate toll free numbers:

  • 1-800-955-8771 (TTY)
  • 1-800-955-8770 (Voice)
  • 1-800-955-1339 (ASCII)
  • 1-877-955-8260 (VCO-Direct)
  • 1-877-955-5334 (STS)
  • 1-877-955-8773 (Spanish)
  • 1-877-955-8707 (French Cr) 

Telecommunications Devices For The Deaf (TDD/TTY):
The TDDs are high-quality desktop/portable telephone links that help make business and personal communications more efficient and productive by facilitating communication between hearing impaired people and their calling community. All  TDD/TTYs have standard features for easy operation.

For a list of current available equipment, please visit the Florida Telecommunications Relay website at www.ftri.org.

Florida Relay Customer Service is available 24 hours a day 365 days a year: No restrictions on the number or length of calls, and no charge for local calls.

1-800-676-3777 (English)

1-800-676-4290 (Spanish)

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Jack Information

Click here for Jack quote and installation information.

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Repairs

For repairs to telephone lines, instruments, data connections or cabling, you can email your request to This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it or via our website at http://www.usf.edu/helpdesk, selecting "Ask A Question/Report a Problem". There is no charge for most repairs, does not include customer owned telephones.


The goal is to restore telephone service within four hours. If the repairs require the involvement of Verizon or other outside communications vendors, service restoration may take longer. Our commitment is to restore service within 24 hours.

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USF Telephone Dialing Information

Click here for USF Telephone Dialing information.

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White Pages Information

Latest USF Listings Submitted to Verizon

Latest USF Listings in Verizon Print Directories


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Features

Automated Attendant

This feature can enhance a department's communications through automated voice menus and automated recordings

Service Charge: $30/month. Installation programming charges are billed at a rate of $50/hour.

Service Request Form Required: Please submit a Service Request form and fax to (813) 974-5140 or mailed to SVC 4010 Tampa Campus.

Service Coordinator: Consultation is available by calling your Voice and Data Communication Specialists or the Help Desk at (813) 974-1222.

Service Level: Installation will take place within five business days depending on the size and complexity of the Automated attendant.

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Automatic Call Distribution (ACD)

With ACD, calls to a main department number can be automatically distributed to various team members. Team members can login and logout of the ACD group as needed. Calls can be distributed uniformly so that each member receives the same amount of calls each day or to a primary answering point with overflow calls distributed to backup team members.

SERVICE CHARGE: $10/month. Installation programming charges are billed at a rate of $50/hour.

SERVICE REQUEST FORM REQUIRED: This service requires the submission of a Services Request form. The completed form may be faxed to 813-974-5140 or mailed to the Tampa Campus, building SVC 4010.

SERVICE COORDINATOR: Consultation is available by calling your Voice and Data Communication Specialists or the Help Desk at 813-974-1222.

SERVICE LEVEL: Installation will take place within five business days depending on the size and complexity of the ACD.

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Call Vectoring

Call processing based on pre-determined criteria (time-of-day, call volume, agent availability, and other useful options).

SERVICE CHARGE: $10/month. Installation programming charges are calculated at a rate of $50/hour.

SERVICE REQUEST FORM REQUIRED: This service requires the submission of a Services Request Form. The completed form may be faxed to 813-974-5140 or mailed to the Tampa Campus, building SVC 4010.

SERVICE COORDINATOR: Consultation is available by calling your Voice and Data Communication Specialists or the Help Desk at 813-974-1222.

SERVICE LEVEL: Installation will take place within five business days depending on the size and complexity of the Vector.

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Extension to Cellular

With Extension to Cellular, calls to your campus phone are extended to your cell phone. This allows you to receive work-related calls wherever you are and whenever you need to. Extension to Cellular also offers Caller ID so you know who's calling before you answer.

Basic activation with call waiting* can only be offered to those customers with certain models of multi-line sets (see requirements)

  • Allows you to automatically disable the Extension to Cellular feature for one hour. At the end of the hour, the Extension to Cellular feature is automatically enabled.
  • You can easily switch from your office phone to your cellular phone during an on-going conversation with the Extend to Call feature.
  • A barge-in tone is also provided for security. Example: while using the enabled cell phone, if someone picks up your campus phone to listen or join the conversation, you will hear a beep tone.
  • During setup, you can choose to have external calls, internal calls, or all calls delivered to your cell phone called "Call Filtering".

The Extension to Cellular feature can be activated and de-activated by one touch of a button on your multi-line set.  This feature can also be turned on or off remotely through the use of codes.


Requirements:

  • Tampa Campus customers only
  • Local 813 cell number
  • Digital cell phone
  • Cell phone must be configured to receive and display 10-digit calling number
  • Cell phone must provide their 10-digit calling number
  • Cell phone must be equipped for call waiting if using the feature
  • Compatible multi-line telephone sets: 4602, 4606, 4610, 4612, 4624, 6408, 6416, 6424

Service Charge: $10.00/month

Service Request: This service requires the submission of a Services Request Form. The completed form may be faxed to 813-974-5140 or mailed to the Tampa Campus, building SVC 4010.  If you have any questions contact your Voice & Data Communications Specialist or call the Help Desk at (813) 974-1222.

Note: Extension to Cellular will not work when the following features are activated on your campus phone: Send All Calls, Call Forwarding, or Call Coverage. In addition, if you have voice mail on your campus phone, the number of rings before going to voice mail must be adjusted to be less then the number of rings to your cell phone voice mail.

*Limit of one call waiting

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Malicious Call Trace (MCT)

The Malicious Call Trace (MCT) feature is intended for use when harassing phone call traces, or medical emergency call traces are needed on campus.

What is a malicious call?

A phone call is considered obscene or harassing if it is received at a location where you have a reasonable expectation of privacy and the caller makes repeated calls or makes any comment, request, suggestion, or proposal which is obscene, lewd, lascivious, filthy, vulgar, or indecent. Such a call or language intends to abuse, threaten, or harass any person who answers the telephone.

The MCT feature is a FREE service that is provided to all university telephones only. This service cannot be activated from Verizon telephones (i.e., pay telephones or other non-campus telephones.)

To have this feature added to your phone please email for request to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

A new template will also be sent to the requester. This feature is free of charge.

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